We would like to write a testimonial in regards to our experience while working with Ben Falconer from Smith & Sons Wyong on the renovations of our house. We were very sceptical and unsure before starting this process as it was our first major house renovation. We had ponded over this for years, always putting it off. Shopping down at Westfield Tuggerah we approached and questioned Ben who was there advertising for Smith and Sons renovations and extensions. Ben made us feel comfortable and helped us understand the procedures involved in renovating. We walked away with a clear understanding on how it all worked and a feeling of ease. These were the main reasons specifically for deciding to use Ben and his team. After deciding to go ahead we contacted Ben who then walked us through the procedures step by step. With help from Jak, the Architect, and Ben with cost relating figures we came up with a design that was far and beyond better, then anything we had ever imagined. During the process time of the build I always found Ben to be polite, easy to talk to, always answered my questions directly and acted promptly. His work was always done and finished to its best. He is a man of his word, finishing the job before his estimated time frame, within budget and far better than ever expected. I would strongly recommend Ben and his team to any of my friends, family and would have no hesitation in using Ben again in any future projects.