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As soon as we engaged in conversation with Darryl from Smith & Sons in order to request a quote for our house renovation, the team were friendly, articulate and professional.

Darryl and office manager Tania arrived on time, listened to our needs, whilst also value adding different ideas and options to enable the work we required in the most economic way. We received the quote within a week of the initial meeting, which was thorough and inclusive of everything we required.

We were extremely mindful that we didn’t want any surprises price wise and were pleasantly surprised at Darryl’s teams enthusiasm to ensure that we were all on the same page, the entire way through the project.

In doing our own figures, on paper the quote was middle of the road, but when you consider all the inclusions it was by far the best value we could get. We observed that Smith & Sons actually operated like a professional business. They had written timelines and were very keen to ensure that our family was extremely happy with the product.

Darryl continued regular contact prior to building beginning while approvals and plans were finalised. It was most pleasing to have a professional builder explain the planning and council process and this ensured that any hiccups were mitigated smoothly without any stress being caused to us the consumer.

Once the renovation was underway, Darryl and Sam and the rest of their team were respectful that a family still needed to function and get out the door each morning. They always kept us informed of timeframes and what was going to be happening each day and what we could expect. What we specifically liked was the time provided by all the trade persons to explain what they were doing. This shared situational awareness was outstanding for all concerned and allowed progress payments to proceed extremely smoothly.

Put simply if the team said they were going to do something, they did it- what more could you ask for.

The quality of their work was of a very high standard and it was helpful to hear their professional ideas about materials to use for practicality as well as for appearance and look. We were especially impressed with the onsite “builder” Sam and his team. They were so easy going and were genuinely excited at our project and watching our residence transform.

Overall we love the new renovated areas of our home and are very pleased the building experience with Smith & Sons was so positive. If you value quality service at reasonable pricing we would highly recommend this building team for anyone considering work on their home. 

Liz & Gav

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