We felt very confident with how Smith and Sons presented themselves and their credentials to carry out the work. We had discussed the work with several other builders over several months but were very impressed by Smith and Sons and decided very quickly that they were the right people for the work we wanted done.
The team at Smith and Sons Macarthur turned up for appointments, had obviously done their own research, were able to provide clear, easily verified information, were able to demonstrate that they had the skills and knowledge to carry out the work, provided detailed and accurate paperwork, were open to listening and carefully considering our ideas and was prepared to explain to us why our ideas may not have been very practical and provide us with better alternatives.
We had our deck and pergola built with the minimum of fuss and upset, to a very high standard of workmanship, they turned when they said they would, the work was carried out to the agreed specifications, the very minor problems that occurred were dealt with promptly and we ended up with a beautiful, well built and professionally finished deck and pergola. Smith and Sons made the whole process trouble free and manageable for us.
We would have no hesitation in highly recommending Smith and Sons Macarthur. In fact we already have recommended them to someone. The job came in on budget, dealing with the builders was a pleasure, the work was done to specification. Smith and Sons Macarthur were just completely reliable, professional, good at what they do and a pleasure to deal with. The work came in on budget and as agreed prior to the commencement of the work which was a wonderful bonus.
In addition they added significant value to the work, by making considered, sensible and knowledgable suggestions. We are very happy with our deck and pergola and the planter box is FANTASTIC. Everyone in the street wants one like it. We would have no hesitation in recommending Smith and Sons Macarthur to our family and friends