"Smith & Sons had a very professional advertisement on the Internet with a Ballarat contact. That’s what got our attention when we were to renew our master ensuite. Ben & Rhys from Smith & Sons were the only people who answered our request for a quote despite asking for several.
We had come up with a ball-park estimate of what the cost could be. The quote was a bit over that estimate but when we looked at what was required, and then finally saw what was done, the cost was very reasonable. We’d seriously underestimated what was required. Good quality, reasonably priced, visually attractive, functional hardware was chosen by Ben. My original estimate was using cheaper options but we realised that the better quality items were much better that we had originally looked at. We checked the hardware out at their supplier before the job was started.
The result is an excellent disabled en-suite that we are very pleased with. It is what we had planned and Smith & Sons executed that plan very well. Our only issue was a faulty part supplied with the shower screen that took a bit of time to replace and re-fit (basically out of Smith & Sons’ control).